1. How do I create an account?
To create a new account on the site you only need a valid email address to which you have access. Fill in the data in the account creation section, following the detailed instructions on the page.
2. How do I keep my data secure?
To keep the integrity of your account, we recommend that you choose a unique password and keep it a secret. Also, make sure that you do not automatically save your data and that you disconnect every time you use a device that does not belong to you. We have taken all security measures to ensure that your personal data is secure. If you suspect that another person knows your login details, change your account password immediately.
3. How can I place an order on the site?
To place an online order on the Site, the Customer / Buyer must complete the following steps:
a) authenticate (optional - to have special benefits, dedicated to customers who have an account on nJoy-nature.com)
b) search in the search field the desired product and Add it to the Cart; the added products will be displayed in the mini shopping cart at the top of the site
c) select the payment method: Bank transer, Online with Card or Refund upon delivery (cash on delivery of the package).
4. How do I find out where my online order is?
Each order placed on the site will be assigned a unique order number, a number that can be used to track and identify it. Also, when sending the order, you will receive a unique AWB number.
5. How can I return the products?
The customer can return the product, for any dissatisfaction. The only exception is the wrongly ordered and unsealed products. They no longer have a warranty. In order to return a product, the customer has the obligation to send an email to firstname.lastname@example.org stating the order or invoice number, the name from which the order was placed, the products to be returned, and the problem reported. In the first 14 days after receiving the goods, you have the right to return it. You can return the products for any reason, the only condition is not to have unsealed more than half of the ordered products.
6. My order has been canceled.
The Seller may cancel the Order placed by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other, except for card payments, in which case , The Seller will return the amount to the Buyer.
7. How can I recover my password?
To recover the password, please access the "I forgot my password" link under the "Login" button. You will then be invited to enter your e-mail address in the text box, and you will soon receive an e-mail with the new password.
8. How can I pick up the order myself?
For the personal pick-up of an order, we invite you to our office in Sobarilor 38A Street, Cluj Napoca, but only after your order has been placed online and confirmed by our operators.
9. Why can't I find a product on the site?
If you do not find a product on our website, please write to us at email@example.com and we will try to find the product as soon as possible at one of our international partners.